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  • What forms of payment can I use?

    You can pay by credit or debit card or you may issue an electronic check from your bank account (checking or savings). Can I still send in a paper check?

    Yes, your bill can be paid in any of the following ways:

    • Email notification based payment - click the "View Invoice or Pay Now" button in your email.
    • Web based online payment - login to online bill pay via Biller's website.
    • Paper check - sent by whatever means you choose, including US Postal Service (note: many paper checks today are converted into electronic transactions once they are received).
  • If I don't have email can I still process an electronic payment?

    No, to complete the online payment process, you will need an email address so that the system can deliver your payment confirmation. If you do not have an email address, you can obtain a free email account from any of the following services: yahoo.com, hotmail.com, or gmail.com.

  • Which bills can I pay online?

    You can pay your current monthly bill and past due bills from Biller.

  • What are the costs for paying online?

    There are no signup costs, subscription fees or transaction fees. There are fees imposed for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

  • How should I enter my credit card information?

    The information you enter on the Payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.

  • How will I know that my payment has been accepted?

    After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message.

  • Can I use more than one payment method per transaction?

    Yes, if your biller accepts partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

  • How long does it take for a credit card transaction to process if I pay online?

    Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be moved.

  • How long does it take for an EFT (electronic funds transfer) transaction to process if I pay online?

    EFT transactions typically take 48 - 72 hours to settle.

  • How much does paying online help the environment?

    Paying online is only half of the benefit, by going paperless and not receiving paper invoices, you can increase the effect you can have on the environment. There are several ways reducing paper consumption helps the environment, including saving trees and using less gas. According to the PayItGreen AllianceTM, if one in five households were to switch to electronic payments, statements and bills, we could collectively: save 1.8 million trees each year and avoid using 103 million gallons of gasoline to mail bills, statements, and payments. If you'd like to be part of that one in five, just sign up to "go paperless" in your account under my profile, paperless options.

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